Prior to submitting a technical support question for our Free Desktop Stock Ticker, please review the program help and the common questions below. If you are experiencing problems with StrataTicker, first make sure you are running the latest version by launching StrataTicker by right-clicking on the program icon, and selecting Program Updates. You may also want to try re-installing StrataTicker with a fresh installation from the StrataTicker Webpage.
For comments, suggestions and support, please e-mail us at: ticker@stratasearch.com
Responses can generally be expected within 24 hours, depending on the volume of questions we're currently receiving.
Common Questions:
Q. StrataTicker crashes immediately when starting up.
A. The ticker component my need to be registered with Windows. Use Windows Explorer to locate the program directory, and find the file StrataTickerReg.bat. Double-click on this file to run it, and then try StrataTicker again. The default program directory can be found at:
C:\Program Files\StrataTicker
Q. StrataTicker launches, but I only see a white background without any scrolling symbols.
A. Your symbol list may be empty. Open the Program Settings menu, Symbols tab, and make sure you have valid symbols entered in both the Top and Bottom sections.
Q. The StrataTicker icon displays in the taskbar, but the ticker doesn't show up on my desktop.
A. StrataTicker may be in an AutoHide state, where it displays only when the mouse passes over it. First, click on the desktop
or another window to force StrataTicker into the background. Next, scroll the mouse up to the very top of the desktop. Does StrataTicker scroll into view? If so, the AutoHide feature was enabled. Double-click in the ticker to toggle the AutoHide feature, or enter the Program Settings to disable the AutoHide switch.
Q. StrataTicker launches, and I see the symbols in the ticker, but the prices are zero and do not change.
A. StrataTicker is probably not able to access the internet. If you are using a firewall, make sure StrataTicker has the approval to go through it to obtain prices. If you use a Network Proxy, see the Advanced tab of the Program Settings to set proxy information.
Q. StrataTicker is not working properly for some other reason.
A. Before submitting a question, always make sure you are running the latest version of StrataTicker. If you are able to start StrataTicker, right-click on the program icon and select Program Updates to obtain the latest version. If you cannot start StrataTicker, you can obtain the latest download from the StrataTicker Webpage.
|
